3 Tricky Questions Tenants Ask (And How to Answer Them!)

by Scott on June 20, 2017

As a property manager, your social skills are some of the most valuable tools in your toolkit. But when tenants throw curveball questions your way, even the smoothest of operators can grow anxious. This week, Scott Safadi of Cal Bay Property Management addresses three such questions and safe ways to answer:
1. Can I sublet my apartment?
Having an answer ready before the question is asked is key to handling a question like this one. Make sure your policies are clearly delineated in the lease and direct tenants to the lease they signed when they ask about subletting.
2. Can you take my roommate off the lease?
Sometimes, property managers have to play mediator among friends who have had a falling out or couples who have broken up. While you don’t legally have to remove anyone from a lease, you can explore the options with both parties if you wish. Be careful about taking sides, though! The easiest answer is sometimes just “no.”
3. Can I break my lease?
It’s not ideal for a tenant to break their lease early, but life happens. Employees get transferred, couples break up and folks buy homes. Still, these major life events aren’t reason enough to leave the lease unpaid. Work with the tenant to compromise if possible, but you should have a policy written into your lease ahead of time.
– Scott Safadi, Cal Bay Property Management

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