As a property manager, your social skills are some of the most valuable tools in your toolkit. But when tenants throw curveball questions your way, even the smoothest of operators can grow anxious. This week, Scott Safadi of Cal Bay Property Management addresses three such questions and safe ways to answer:
1. Can I sublet my apartment?
Having an answer ready before the question is asked is key to handling a question like this one. Make sure your policies are clearly delineated in the lease and direct tenants to the lease they signed when they ask about subletting.
2. Can you take my roommate off the lease?
Sometimes, property managers have to play mediator among friends who have had a falling out or couples who have broken up. While you don’t legally have to remove anyone from a lease, you can explore the options with both parties if you wish. Be careful about taking sides, though! The easiest answer is sometimes just “no.”
3. Can I break my lease?
It’s not ideal for a tenant to break their lease early, but life happens. Employees get transferred, couples break up and folks buy homes. Still, these major life events aren’t reason enough to leave the lease unpaid. Work with the tenant to compromise if possible, but you should have a policy written into your lease ahead of time.
– Scott Safadi, Cal Bay Property Management

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4.1.1

In the age of Amazon Prime, Blue Apron and other popular subscription boxes, chances are good that your mail room is busier than ever. Apartment community offices are busy enough without worrying about your tenants’ deliveries. If you and your team do take on this challenge, though, it’s important to be prepared says Cal Bay Property Management’s Scott Safadi.

Having a plan is critical for managing deliveries. Meet with your staff to get everyone in on the policy. If you have a spare room or closet that can hold deliveries in an organized way, start there but only if the room locks! Security is important when handling your tenants’ property.
Once you have a designated package storage room, create a system to organize deliveries as they come in. This can work any way you choose, but some property managers install shelves with spots dedicated to various buildings in the community.
Use a tracking system to ensure you’re receiving and storing packages with accuracy. This system will come in handy when you need to alert your tenants that a delivery has come in for them.
The sky is the limit when it comes to delivery management, but communication with both your staff and your tenants is key!
– Scott Safadi, Cal Bay Property Management

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Pest Control 101: Who’s Responsible?

June 7, 2017

Nobody enjoys seeing bugs in their home. They’re creepy, often unexpected and give off the impression that your space is dirty. The reality is, though, that bugs make their way into even the cleanest of homes and apartments – especially when pets come in and out of your space daily. Thankfully, pest control has come […]

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What You Need to Know About Tenants with Exotic Pets

May 31, 2017

So you’ve allowed cats and dogs to move into your community – great. It’s a fantastic first step, and one that will please a large majority of your pet-loving tenants. But what about those tenants with more unique pets? Scott Safadi of Cal Bay Property Management recommends deciding upon your exotic pet policy before someone […]

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What Should Your AC Repair Policy Say?

May 24, 2017

Are you ready for another scorching summer? Reports indicate that 2017 could be one for the record books. If your property’s air conditioning units haven’t been serviced in a while, now is the time to do so. Preventing breakages is key. But what happens if one of your tenant’s air conditioner breaks this summer? What […]

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Should You Install Security Cameras on Your Property?

May 17, 2017

A lot of responsibilities fall to the property manager. You’ve got a million tasks to juggle at any given time, so naturally, security can fall by the wayside if you’re not careful. That’s why installing security cameras on your property may be a good move. Security cameras can be as big or as small an […]

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Getting Started (And Taking Control of) Your Yelp Page

May 11, 2017

Review sites are powerful tools, and as Spiderman can tell you, with great power comes great responsibility. Scott Safadi of Cal Bay Property Management recommends taking control of your Yelp page and promoting yourself as an industry leader. But how do you even get started? Signing up is easy. Head on over to biz.yelp.com to […]

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Creating an Engaging Website for Your Property

May 3, 2017

They say you never get a second chance at a first impression, and in 2017, your website is often your community’s first impression. Scott Safadi of Cal Bay Property Management says most apartment hunters will Google your community before ever reading reviews, touring a unit or calling your office. With so many competitor websites to […]

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Pool Rules For the Summer

April 26, 2017

Most multi-family properties feature a swimming pool – and most don’t hire a lifeguard to watch over the space during the summer. If your property is one of the few that does contract out to a lifeguard service, kudos to you! But for the rest of us, we’ll rely on strictly enforced rules to guarantee […]

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Repair Your Rep: Getting in Front of a Bad Reputation

April 18, 2017

Bad reputations can happen to good people – and good property managers. Perhaps you’ve inherited a property from an irresponsible landlord, or perhaps you yourself have been negligent in the past but are turning over a new leaf. If there anything to be done about a bad reputation? Scott Safadi of Cal Bay Property Management […]

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